Sustainable learning and support

in 21C enterprises

Global Learning Alliance
09/12/2004
's-Hertogenbosch, The Netherlands

Global Learning Alliance has produced a paper discussing the need for and merits of electronic performance support systems: 'Sustainable learning and support in 21C enterprises'.

The paper, which is available to learning professionals and the media, considers the use of electronic performance support systems to sustain learning for tasks, procedures and processes, and provides a functional and financial study for managers of learning.

Global Learning Alliance CEO, Alfred Remmits, said: "It is only a few decades ago that knowledge and skills were relatively stable and almost non-perishable. Large groups of employees needed to know and perform the same things. We could standardize learning - a 'one size fits all' approach. Today, the knowledge of our employees becomes out of date quickly. This is accelerating."

"Each year we need to learn more than we did the year before. Workers have to refresh and maintain their competences, permanently, to keep up with the changes in their market and they spend a considerable amount of time searching for the 'right' information. Workers have to respond to many new programs, policies, systems and procedures, constantly learning new skills and amassing more knowledge."

The main argument of the paper places learning and support and the Electronic Performance Support System at the heart of business, where it must be, if enterprises are to sustain the ways that they want to work.

"In producing this paper we aim to expose the need for enterprises to reconsider how they allocate resources to learning and supporting their workers," added Remmits.

Sustainable learning and support in 21C enterprises PDF 501Kb

Notes to editors

About LearningGuide
LearningGuide provides workplace learning and support solutions that accelerate enterprise application ROI and reduce traditional training, e-learning and support costs. LearningGuide contains its own content authoring and publishing application, LearningGuide Manager, which is used for creating learning and support objects and publishing LearningGuides. LearningGuide customers include Deloitte, Heineken, Novartis, Organon, Boskalis Westminster and TNT.