Electronic performance support

The chart below shows the relationship between electronic performance support systems and other types of learning and support.

Electronic performance support starts with the performance of the employee: the processes and tasks of the employee and the supporting systems are central.

Formal training is almost always offered outside the context of the job and is not available at the point of need. On line help and formal training, in this way, do not embed newly learnt solutions into daily practice and as such a large part of the learning is lost. The ‘context’ provided through an EPSS gives learning meaning and ensures that workers resolve queries quickly and retain new skills for the future.

An Electronic Performance Support System is commonly confused with on line help. However, on line help typically supports the use of software and has no relevance to the task or process, while a performance support system supports employees to carry out their tasks.

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