Supporting businesses to reach the top

Rapid change and increasing compliance requirements are now a way of life for all organizations. Success in the future will be determined by the way workers adapt to the ever-changing business environment.

Reached the top

LearningGuide performance support systems
LearningGuide performance support systems provide workers with the information they need to complete daily tasks, and help them to adapt to change – to reach the top!

Organizations gain the confidence that new ways of working will be adopted quickly by the workforce. Whether it’s using computer applications or completing business processes in compliance with new rules and regulations, LearningGuide helps organizations to optimize return on investment, mitigate and minimize the risks of change by helping workers to consistently get it right.

Change and innovation in the workplace
Learning has moved to the forefront of modern business thinking – when organizations implement change, successful managers know that 'worker adoption' will often be the factor that determines success.

Performance support systems embed knowledge right in the middle of working processes, which is exactly where knowledge needs to be.

Allison Rossett
Professor of Educational Technology
San Diego State University

Yet for many, learning is too focussed at the outset on 'formal' classroom training and e-learning, which is very costly, rarely provides workers with sufficient knowledge to do their jobs, and increases the need for ongoing support from management.

How can management be sure that the correct procedures will be followed ensuring compliance?
How much time do workers spend trying to find out how to complete tasks or searching for information to help them?
When workers turn to colleagues for support, how can they be sure they will get the right answer?

Electronic performance support systems: innovation in learning
Electronic performance support systems provide just-in-time training and process-embedded learning in the workplace, right at the moment of need. This gives management the potential to influence informal learning and ensure that workers will quickly identify and follow the correct procedure whenever important questions arise.

Successful electronic performance support systems help increase the ‘speed of change’ when new programs and ways of working are introduced. This fosters a culture of innovation. In turn, this helps companies to succeed and create competitive advantage over others in the market – they help organizations to reach the top.

Electronic performance support systems are used for:

Workflow processes
Organizational policies and procedures
Enterprise and desktop computer applications
Compliance programs
Office equipment
Technical manuals
Expert systems
Help Desk support
Product information
Intellectual property management

Supporting businesses to reach the top

Authoring environment:
innovation in content creation
LearningGuide Manager is a powerful authoring and publishing application which is used by subject matter experts, learning professionals, IT analysts and the Help Desk to create custom electronic performance support systems.

LearningGuide Manager contains its own development methodology to guide content authors through the process of creating effective support systems containing reusable and consistent content that can be deployed quickly and easily across the organization.

LearningGuide Manager

Learning and support at the desktop:
innovation in content
LearningGuides deliver learning and support directly to the desktop through easy-to-use, intuitive, browser-based publications. Support objects are quickly identified using results-based graphical examples, menus, keyword indexes and search functions.

Quick references with links to deeper learning and support objects provide just the right amount of support for each question. Exercises and links to embedded e-learning resources or simulations offer more in-depth study options.

Publication formats include online browser-based for interactive support, paper-based books and manuals, help files, and a variety of developers’ formats,
including XML.

Standard, off-the-shelf support content is available, including Microsoft Office, Microsoft Windows and Internet Explorer, Lotus Notes, SAP, Navision, FileNet,
Sharepoint, Documentum, Siebel, office equipment such as Voice-over-IP telephone systems, and other common desktop applications and utilities.

LearningGuide

Interested?
For further information, please contact:
telephone +31 73 692 1 692 or e-mail: info@learningguide.co.uk